Claim On Faulty & Damaged Goods

Claim On Faulty & Damaged Goods

TimeofModern values your orders greatly!

Our commitment is to be the leading online supplier of premium home porcelain and glassware.

While we make every effort to meticulously pack our products to meet high shockproof standards, occasionally, there may be instances of faulty or damaged goods.

For any faulty items that do not match your order specifications or for items damaged during transit, please don't hesitate to reach out to us! We take complete responsibility for addressing these concerns.

Please report any damaged or faulty items to TimeofModern within three working days from the date of parcel delivery.

Include clear photographs of the air waybill (displaying waybill numbers) and images of the damaged items.

Additionally, kindly provide us with your order number.

You can reach our customer service team at [email protected].

Compensation will be provided once our customer service staff verifies the issues.

Compensation may include a partial or full refund of the order total or the dispatch of a replacement parcel with the correct items. Your satisfaction is our top priority!

Last update: 26th, Oct, 2023

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